Effective Date: 04-02-26
Brand Name: Akhvi Home Collection

At Akhvi Home Collection, customer satisfaction is our priority. We ensure every product is checked before dispatch. However, if you receive a damaged, defective, or wrong product, we’re here to help.

This policy explains the terms for Returns, Refunds, Replacements, and Cancellations.

1. Return Eligibility

You can request a return/replacement if:

✅ You received a damaged product
✅ You received a defective product
✅ You received a wrong item / wrong size / wrong design
✅ Missing item in the package (partial order)

Return request must be raised within:

🕒 48 hours of delivery (recommended for textile products)

2. Items Not Eligible for Return

Due to hygiene and product nature, we may not accept return for:

❌ Used or washed products
❌ Products without original packaging/tags
❌ Products damaged after delivery due to misuse
❌ Customized / made-to-order products
❌ Clearance / sale products (if mentioned as non-returnable)

3. Return/Replacement Process

To request a return or refund:

  1. WhatsApp or Email us within 48 hours
  2. Share:
    • Order ID
    • Product photos / video (clear proof)
    • Issue details

📲 WhatsApp: +91 96005 21522
📩 Email: akhvihomecollection@gmail.com

✅ After verification, we will approve return/replacement.

4. Replacement Policy

We prefer replacement for:

  • Damaged items
  • Defective items
  • Wrong items

Once approved, we will:

✅ Arrange pickup (if available) OR
✅ Ask customer to courier back (in some cases)

Replacement will be shipped within 3–7 business days after product verification.

5. Refund Policy

Refund will be issued if:

✅ Replacement is not available
✅ Product is returned and verified
✅ Order canceled before shipping

Refund Method:

  • Refund will be processed to the original payment method
    • UPI / Card / Netbanking / Wallet

Refund Timeline:

⏳ Refund will be processed in 5–10 business days after approval.

Note: Bank processing may take additional time depending on the payment provider.

6. Return Shipping Charges

  • If Akhvi sent wrong/damaged/defective product, return shipping is FREE (we bear the cost).
  • If the return is due to:
    • customer change of mind
    • wrong selection by customer
    • dislike of color/design
      then return shipping cost may be borne by the customer.

7. Cancellation Policy

You can cancel your order only if it is not yet shipped.

✅ Cancellation allowed before dispatch
❌ Cancellation not possible once shipped

To cancel, contact us quickly with Order ID.

8. Refund for Cancelled Orders

If cancellation is approved:

✅ Refund will be initiated within 3–7 business days
Refund will be credited through the original payment method

9. Late or Missing Refund

If you haven’t received refund after approval:

  1. Check your bank account
  2. Contact your payment provider
  3. Still not received? Contact us:

📲 WhatsApp: +91 96005 21522
📩 Email: akhvihomecollection@gmail.com

10. Contact Details

Akhvi Home Collection
📍 Amman Nagar 7th Cross, T. Sellandipalayam, Karur (Dt), Tamil Nadu – 639002
📞 +91 96005 21522
📩 akhvihomecollection@gmail.com