Thank you for shopping at Akhvi. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Timeframe: You have [X] days from the date of purchase to initiate a return.
1.3 Process:
Contact our customer service team at [[email protected]] to request a return.
Provide your order number and details about the item you wish to return.
Our customer service team will guide you through the return process.
1.4 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Refunds
2.1 Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
2.3 Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [[email protected]].
3. Exchanges
3.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [[email protected]]. We will replace the item or issue a refund as appropriate.
3.2 Exchange Process: If you need to exchange an item for a different size or color, please contact our customer service team at [[email protected]] to initiate the exchange process.
4. Contact Us
If you have any questions about our return and refund policy, please contact us at [[email protected]].
