we do not offer any returns, refunds, or exchanges. All sales are final.
Exceptions:
If you receive a defective or damaged item then we will offer you to return the products with the following conditions.
1.1 Eligibility: We does not take any returned products without unboxing videos without any pauses, proper proof of damages, and proof of products in unused condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Timeframe: You have 7 days from the date of purchase to initiate a return.
1.3 Process:
Contact our customer service team at akhvireturn@gmail.com to request a return with the following information.
Step 1:Provide your order number
Step 2: Date of purchase.
Step 3: Video of the products with unboxing videos without any pauses, proper proof of damages, and proof of products in unused condition
Step 4: Images of the products with damage and images with unused condition.
Our customer service team will guide you through the return process.
Exchanges
No exchange is available.
3.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [email protected] with proper videos as mentioned in the return policy.
3.2 Exchange Process:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Policy
2.1 Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
2.3 Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Contact Us
If you have any questions about our return policy, please contact us at [email protected]
If you have any questions about our refund policy, please contact us at [email protected]
